BPR IN ETHIOPIAN PDF

Cognizant of this fact, all Ethiopian public government owned institutions including the public financial institutions have embarked on large-scale change projects since in which Business process re-engineering BPR is a central element. This research examined whether implementation of Business Process Reengineering BPR projects have improved operational performance of the selected case public commercial banks in Ethiopia by collecting and analyzing both quantitative and qualitative comprehensive data set, using mixed research approach through questionnaires, interviews, observations and review of secondary sources of information. The operational performance measures utilized in this study are cost reduction, speed of service delivery, service quality, customer satisfaction as well as innovation. In addition, in-depth interviews were conducted with eight senior managers of the respective banks, who were also members of their respective banks reform team and were involved in the design and implementation of BPR. The third method that was used to collect qualitative data was personal observation of the selected bank branches in order to measure the speed of service delivery and convenience of the waiting places. The researcher measured the service delivery time of selected busy bank branches for five consecutive days, for half an hour spent in each branch.

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Dougar In this regard, there are claims and counter-claims on the effectiveness of BPR implementation in improving the performance of public organizations. Hence, it is important to introduce a conceptual framework and a working model that facilitate the implementation of BPR in a particular civil service organization.

Bahir Dar Univeristy will be a best model Dejenie Nigusie The need of change in Ethiopian higher institutions is unquestionable and BPR is the best option to bring the desiered change. Inthe Ethiopian government introduced the Civil Service Reform Program CSRP to disentangle the intricacies of the old bureaucratic system, and to build a fair, responsible, efficient, ethical and transparent civil service that accelerates and sustains the economic development of the country.

The model helps to determine from which perspective to reengineer the processes of an organization — either to seek efficiency or to enhance capacity. BPR-the remedy Tamiru Zerihun I believe that especially the poorest countries, like Ethiopia, can benefit from the BPR effort and output if they are able to carry it out wisely. However, the characteristics of government organizations are different from corporate organizations.

That would be real These distinguishing features constrain government organizations from emulating the BPR experiences of corporate ones. However, lack of competent personnel, prevalence of attitudinal problems and absence of a strong institutional framework constrained the success of the reform. By signing up you get full access to all knowledge centers and discussion forums, including Business Process Reengineering. That is why the Government of Ethiopia at all levels is using this tool to fight bureacracy and bring dramatic improvements in public service delivery.

Discover s of knowledge centers. Bpf Log in Help. Featuring journals from 32 Countries: Motivated by such claims, this research has assessed the design, challenges, implementation and outcome of BPR in four public organizations using questionnaires, interviews, observations and review of secondary sources. Venktramen has developed the five stages of organizational transformation model. These stages are automation, horizontal integration, BPR, network redesign and organizational scope redefinition.

As the country is striving to get out of where she Our eBooks are available from many more retailers, simply search impoementation the ISBN to find it somewhere else. So far etyiopian in Addis Ababa city at administration leveloffices have already studi This will help them to assess the effective In conclusion, considering the human resource and the technological capacities of Ethiopian civil service organizations, BPR can bring incremental benefit and evolutionary transformation instead of dramatic and radical change for foreseeable future to come.

The Design and Implementation of Business Process Reengineering in the Ethiopian Public Sector An Assessment of Four Organizations by Atkilt HagosTesfaye Debela Inthe Ethiopian government introduced the Civil Service Reform Program CSRP to disentangle the intricacies of the old bureaucratic system, and to build a fair, responsible, efficient, ethical and transparent civil service that accelerates and sustains the economic development of the country.

About Home Dictionary Encyclopedia Question? For this reason, most corporations used BPR as transformation tool during the s and s. Matching the statuses of civil service organizations in Ethiopia to this model indicates that BPR should be considered to seek evolutionary changes. The government sponsored a lot of management training programs to enhance implekentation capacities of civil service employees and to implement Result Based Performance Management System in all of its civil service organizations.

BPR is needed in Ethiopia Abstract Sincethe government of Ethiopia has embarked on reforming its civil service organizations with the objective of improving the public sector service delivery system. It is a radical tool. BPR is the best tool for most of our problems in Ethiopia Endris Umer The extent and depth of bureaucracy in Ethiopian civil service organization is sometimes unbelievable. Related Articles.

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BPR IMPLEMENTATION IN ETHIOPIA PDF

Type: Thesis Abstract: Since the late eighties, BPR has established itself as one of the attractive radical change management option for coping and adapting to the new competitive market environment and become popular both in the public and private organisations throughout the world. Cognizant of this fact, all Ethiopian public government owned institutions including the public financial institutions have embarked on large-scale change projects since in which Business process re-engineering BPR is a central element. This research examined whether implementation of Business Process Reengineering BPR projects have improved operational performance of the selected case public commercial banks in Ethiopia by collecting and analyzing both quantitative and qualitative comprehensive data set, using mixed research approach through questionnaires, interviews, observations and review of secondary sources of information. The operational performance measures utilized in this study are cost reduction, speed of service delivery, service quality, customer satisfaction as well as innovation. In addition, in-depth interviews were conducted with eight senior managers of the respective banks, who were also members of their respective banks reform team and were involved in the design and implementation of BPR. The third method that was used to collect qualitative data was personal observation of the selected bank branches in order to measure the speed of service delivery and convenience of the waiting places.

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Business process reengineering and organizational performance : a case of Ethiopian banking sector

Dougar In this regard, there are claims and counter-claims on the effectiveness of BPR implementation in improving the performance of public organizations. Hence, it is important to introduce a conceptual framework and a working model that facilitate the implementation of BPR in a particular civil service organization. Bahir Dar Univeristy will be a best model Dejenie Nigusie The need of change in Ethiopian higher institutions is unquestionable and BPR is the best option to bring the desiered change. Inthe Ethiopian government introduced the Civil Service Reform Program CSRP to disentangle the intricacies of the old bureaucratic system, and to build a fair, responsible, efficient, ethical and transparent civil service that accelerates and sustains the economic development of the country. The model helps to determine from which perspective to reengineer the processes of an organization — either to seek efficiency or to enhance capacity. BPR-the remedy Tamiru Zerihun I believe that especially the poorest countries, like Ethiopia, can benefit from the BPR effort and output if they are able to carry it out wisely. However, the characteristics of government organizations are different from corporate organizations.

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Download: Bpr In Ethiopia.pdf

Business process reengineering in Ethiopian public organizations: the relationship between theory and practice T Debela DOI: The government sponsored a lot of management training programs to enhance the capacities of civil service employees and to implement Result Based Performance Management System in all of its civil service organizations. Though this brought some improvements in the performance of some civil service organizations, the effort required was too much as compared to the benefits obtained. For this reason, most corporations used BPR as transformation tool during the s and s. However, the characteristics of government organizations are different from corporate organizations. These distinguishing features constrain government organizations from emulating the BPR experiences of corporate ones.

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BPR IMPLEMENTATION IN ETHIOPIAN PDF

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